Selon le site allemand Heise, plusieurs fabricants d’ordinateurs portables ont intensifié leurs tests autour des nouveaux GPU RTX 50 de Nvidia
Cet article PC portable RTX 50 series, les fabricants testeraient en urgence leurs GPUs a été publié en premier par GinjFo.
Earlier today, a KitGuru reader reached out to us to let us know about a rather bold claim from a retailer based in the Netherlands. Our reader Ben, who spent €3399 on an MSI RTX 5090 Suprim more than a month ago, was informed by the store that they would not receive their graphics card anytime soon due to a ‘product recall'. Specifically, the claim was made that Nvidia had recalled a number of RTX 5090 graphics cards due to a potential fire hazard. Naturally, this piqued our interest, so we began getting in touch with our industry contacts to find out what was going on – MSI claimed to know nothing about the issue. We also reached out to Nvidia to get a statement.
To be clear, a product recall is a very serious claim and is usually a last resort in response to a very severe safety issue and public announcement is a requirement of any recall, for any product. We were surprised to see the message claiming that a product recall had been issued, as nothing had been announced publicly and our board partners and UK retail contacts had not heard anything about this.
Here is what the retailer email told Ben, their customer, translated from Dutch to English: “Nvidia has recalled a large number of video cards due to various safety issues. We currently have five units of this model in stock, but they all have to be returned due to an increased fire hazard. In this situation, we do not give priority to anyone; all customers are treated equally based on the ranking when pre-ordering or ordering the video cards.”
We got in touch with Jeroen Vukkink, CEO of the retail outlet Your Game Specialist, based in The Netherlands to find out exactly what was going on. When I detailed the email that Ben had received from customer service representative Robbe detailing a ‘fire hazard recall' it appeared that the CEO was not aware of this email and it ‘could not be found in our system'.
Obviously the images above could be faked, but Ben not only sent us the original email he received from uwgamespecialist, but also details of the payment to the company for the graphics card. CEO Jeroen at this stage did confirm that Ben was in fact a customer who did purchase an MSI Geforce RTX 5090 32G Suprim SOC for 3,399.00 euros on the 30th of January 2025. Ben confirmed with us the money was taken from his bank account more than a month ago and showed us images. This completely validated Ben's side of the story. He still has not received the RTX5090 – as it was claimed 5 in stock were ‘recalled'. What on earth was going on?
After a little back and forth in email Jeroen claimed that ‘is correct that the customer purchased this MSI RTX 5090, and there are no issues with the card. We will further investigate the emails and see what we can find. However, these emails are private, and at this stage, it appears to be a miscommunication.'
Our last email from Kitguru Editor In Chief Allan Campbell, said ‘We will update our story now. However I would consider telling a customer that 5x MSI RTX5090 cards returned due to a fire hazard recall is a little more serious than a simple 'email miscommunication'.
Jeroen ended the email chain stating they would be thoroughly investigating this matter and apologised for the situation. Ben has since emailed us tonight to say he will be getting his MSI RTX5090 next week which seems fortuitous. We asked Ben to let us know if he doesn't receive the card.
As of right now, there is no product recall on RTX 50 graphics cards, and the retail outlet has retracted the claim made by their customer service representative. We can't (legally) speculate on why this happened, but further investigation is taking place according to Jeroen. We will likely not get any update on exactly what happened internally at https://uwgamespecialist.nl/
We should also note that this situation is completely separate to the issue with defective GPUs going out to customers with missing ROPs. It also has nothing to do with earlier reports of RTX 5090 connectors melting due to overloading cables – an issue that so far, has impacted very few RTX 50 GPU buyers.
KitGuru Says: At the end of the day, KitGuru is here to support the enthusiast hardware audience. We would never want to see one of our readers getting ripped off and if we can help by leveraging our own reach – we absolutely will. Be sure to contact our editor in chief allan(at)kitguru.net if you need any help.
The post Dutch Retailer talks to Kitguru and retracts ‘RTX 5090 recall’ claim first appeared on KitGuru.UPDATE: Your Game Specialist has retracted the claim that Nvidia has issued an RTX 5090 recall. The customer who was told that they could not receive their graphics card due to the recall is now getting their unit next week and the retail outlet is conducting an internal investigation. The new story can be found HERE.
UPDATE 2: MSI has responded, here is their statement in full:
Here is the statement in full:
“We had the unpleasant surprise of learning on 03/06/2025, through an article on the Kitguru website, that a Dutch retailer—UW GAME SPECIALIST [https://uwgamespecialist.nl/]—allegedly informed a customer that they were unable to fulfill their order because 5 Geforce RTX 5090 32G Suprim SOC from our brand had supposedly been recalled due to a fire hazard. With this statement, we would like to make it clear that these allegations are absolutely false, that no recall program is in progress, and that our products present no such risk. Furthermore, we would like to specify that this retailer is not one of MSI’s partners, and we do not work with them. We reserve the right to initiate legal proceedings against those responsible for these highly defamatory allegations, which harm our brand’s reputation, as well as against anyone contributing to their dissemination”.
Below is a list of authorised MSI resellers offering GPUs throughout the Benelux region:
There have already been a few RTX 5090 graphics cards sold only to burn out due to the amount of power going through the 12V-2×6 power connector. When this happened with the first RTX 4090 graphics cards two years ago, the issue was primarily pinned on user error due to the power cable not being pushed all the way in. However, this time around, it may not have anything to do with the user at all, as we have received reports of a recall in direct relation to a potential fire hazard.
Your Game Specialist, a retailer in the Netherlands, has emailed customers stating that “Nvidia has recalled a large number of video cards due to various safety issues”. One of our YouTube channel viewers reached out to us to supply us with a copy of the email along with proof of their RTX 5090 order. This viewer specifically ordered an MSI RTX 5090 Suprim graphics card.
Here is what the retailer email said, translated from Dutch to English: “Nvidia has recalled a large number of video cards due to various safety issues. We currently have five units of this model in stock, but they all have to be returned due to an increased fire hazard. In this situation, we do not give priority to anyone; all customers are treated equally based on the ranking when pre-ordering or ordering the video cards.”
Based on the email, the recall in question appears to have more to do with fire hazard concerns rather than the other situation currently going around – defective GPUs with missing ROPs, hampering performance by double digit percentage points.
The confusing part to us is, there have been no announcements and nobody we've spoken to has been made aware of any recall plans. We reached out to one of our contacts at MSI, but they did not have any information on the apparent recall. Nvidia has also not made any public announcement about a recall at this stage. In a conversation with a representative for UK retailer SCAN, we learned that there has been no recall announcement for the UK at this point in time. With that in mind, we also have to wonder if Your Game Specialist was mistaken.
We should also note that this situation is completely separate to the issue with defective GPUs going out to customers with missing ROPs. It also has nothing to do with earlier reports of RTX 5090 connectors melting due to overloading cables – an issue that so far, has impacted very few RTX 50 GPU buyers.
KitGuru Says: Have you managed to grab an RTX 50 series graphics card already? Have you faced any issues with yours so far?
The post UPDATED: Retailer claims Nvidia is recalling ‘large number’ of RTX 5090 graphics cards first appeared on KitGuru.Nvidia and AMD have launched their new graphics cards and we are all set for gaming in 2025, however there have been some shocks along the way. Naturally we expected Nvidia would soak us for a fortune but who would have predicted that Nvidia RTX 50-series would turn out to be an utter disaster? Or that AMD RX 9070 XT looks good? Wow!
00:00 Start
01:19 Unboxing
03:00 The GPU
03:45 The power connectors
06:20 Reasons why
06:35 Missing ROPS – Nvidia reply
08:15 Decision was made easy for Leo
I was so confident that Nvidia's new GPUs would be great that I placed my order for an RTX 5080 Founders Edition before Jensen took to the CES stage for his keynote address, and by the time he finsihed speaking I knew I had made the correct decision. By contrast AMD mucked things up by delaying their launch of RX 9070 XT and that made me sad.
Once the Nvidia reviews started to flow I had to rethink my position. Nvidia 50-series delivered less performance than I expected, despite the huge power draw, and we had reports of melting 12V 2×6 power connectors and chips that were missing ROPs. In the blink of an eye I cancelled my unfulfilled order – availability of Nvidia graphics sucks, hard – and ordered a PowerColor RX 9070 XT Red Devil 16GB Limited Edition instead.
KitGuru says: Nvidia has run into a series of problems with RTX 50-series while AMD RX 9070 XT looks like a winner
The post Goodbye Nvidia, Hello AMD – Leo buys PowerColor RX 9070 XT Red Devil Limited Edition first appeared on KitGuru.
In just a few hours, NVIDIA will officially launch its next flagship graphics card, the GeForce RTX 5090 Founder's Edition. There might well be shortages or price hikes, but that's another matter entirely. Hardcore PC gamers have been waiting for more than usual (the GeForce RTX 4090 launched in October 2022) to get a new GPU, and they're eager for it despite the high price (the graphics card's official MSRP is $1,999), as shown by the queues that have already started forming outside some stores. Should you be paying that much, though, even if you can afford it? In this […]
Read full article at https://wccftech.com/review/geforce-rtx-5090-founders-edition-gamers-pricey-dream/
Connexion