More than 71% agree that Black Friday and Cyber Monday no longer hold the significance they once did

Retailers are bracing for a significant surge in "friendly fraud" this holiday season, with an expected 25% increase between Thanksgiving and Cyber Monday. This type of fraud, where legitimate customers dispute transactions after a purchase, is projected to cost businesses a staggering $103 billion in 2024 alone, according to an analysis by global payments technology innovator ACI Worldwide.