How a rogue letting agency destroyed homes and caused hundreds of thousands of pounds in damage. Sirin Kale reports

Hajaj Hajaj was 79 when he rented out his house in south London, so his daughter, Kinda Jackson, urged him to use a reputable lettings agent for peace of mind. He hired a company called Imperial after being impressed by the professionalism of the agent, Shan Miah.

But, Kinda tells Helen Pidd, her father became seriously ill with Covid and almost died, and when he came out of hospital it was to find his wife had been diagnosed with Alzheimer’s, meaning he suddenly needed to pay for her care. He then discovered that during this time the rent for his property had suddenly stopped.