Regular readers will likely recall the stories we published earlier this year, based around a raft of emails we received from unhappy customers who purchased RTX 5090 cards from Dutch etailer uwgamespecialist. Unfortunately these issues appear to be still ongoing based on communications we have received from various readers in the last few weeks. Time for quick recap, for the record.
The uwgamespecialist.nl story started in March this year when we noticed some comments on our RTX 5090 YouTube videos from Dutch enthusiast users. These comments followed a similar consensus – Dutch etailer uwgamespecialist (LINK) had store listings for various RTX 5090 partner cards, and despite showing as ‘in stock' they were not being sent to customers. I subsequently spoke to some of our Dutch readers directly. These customers were continually chasing their expensive 3k+ euros purchases to be told that MSI had ‘recalled' their RTX 5090 cards. When I spoke with our contacts in MSI they were unaware of any of this, and I ended up in a call with Nvidia as well at the time explaining the situation and what had unfolded.
uwgamespecialist.nl told one customer, Ben, at the time that “Nvidia has recalled a large number of video cards due to various safety issues. We currently have five units of this model in stock, but they all have to be returned due to an increased fire hazard. In this situation, we do not give priority to anyone; all customers are treated equally based on the ranking when pre-ordering or ordering the video cards.” (ORIGINAL STORY HERE).
I then got in touch with Jeroen Vukkink, CEO of the retail outlet. When I detailed the email that Ben had received from customer service representative Robbe detailing a ‘fire hazard recall', it appeared that the CEO was not aware of this email and he said the email ‘could not be found in our system'.

Reader Ben sent us the original email at the time that he received from uwgamespecialist.nl and also details of the payment to the company for the graphics card, as shown above, so I knew for sure the facts were right.
CEO Jeroen at this stage did confirm that Ben was in fact a customer who did purchase an MSI GeForce RTX 5090 32G Suprim SOC for 3,399.00 euros on the 30th of January 2025. After a little back and forth in email Jeroen claimed that it ‘is correct that the customer purchased this MSI RTX 5090, and there are no issues with the card. We will further investigate the emails and see what we can find. However, these emails are private, and at this stage, it appears to be a miscommunication.' Jeroen ended the email chain stating they would be thoroughly investigating this matter and apologised for the situation.
uwgamespecialist.nl subsequently issued a retraction on the ‘recall claim' (HERE).
I was involved in calls with Nvidia and MSI about this (supposed) ‘recall' around the same time and MSI were quick to act – issuing a press release on March 7th (HERE) and clarifying: “We had the unpleasant surprise of learning on 03/06/2025, through an article on the Kitguru website, that a Dutch retailer—UW GAME SPECIALIST [https://uwgamespecialist.nl/]—allegedly informed a customer that they were unable to fulfil their order because 5 Geforce RTX 5090 32G Suprim SOC from our brand had supposedly been recalled due to a fire hazard. With this statement, we would like to make it clear that these allegations are absolutely false, that no recall program is in progress, and that our products present no such risk. Furthermore, we would like to specify that this retailer is not one of MSI’s partners, and we do not work with them. We reserve the right to initiate legal proceedings against those responsible for these highly defamatory allegations, which harm our brand’s reputation, as well as against anyone contributing to their dissemination”.
MSI also shared a list of authorised MSI resellers offering GPUs throughout the Benelux region, and uwgamespecialist.nl were not on that list (see the official MSI list HERE).
Shortly after all this happened Ben got his card. Other customers at the time emailed me saying they were in a similar situation after seeing our story. The customers also explained that the cards they bought seemed to be ‘in stock' at uwgamespecialist.nl (March time frame) and were selling online for 200-300 euros more than they originally paid back in January.


By this stage I was talking with several other uwgamespecialist.nl customers who showed me that the cards they paid 3399.00 euros for were being listed on the uwgamespecialist.nl at 3999.00. The customers did not receive the cards they paid for. At this stage it looked like a price hike scam and I published the story over here on March 7th (HERE).
Would a retailer really be taking people's money and then months later be trying to sell their cards to make more profit? It certainly would seem that way – and on a fairly regular basis too.
One of our latest examples came from Dutch reader Justin who said he was also awaiting delivery of his RTX 5090 and he has multiple emails from uwgamespecialist.nl claiming his card will be sent on different dates. He also said at this stage he has reported them to ACM. He also pointed out that uwgamespecialist.nl Trustpilot reviews seem heavily populated with 5 star reviews, most of which follow a very similar 2 line ‘posting pattern'.

Above, a handful of almost identical ‘two line' trustpilot 5 star reviews for uwgamespecialist.nl. (LINK HERE). This is giving them an 82% of ‘5 star positive reviews'. However if you filter by 1 star review (LINK HERE) – you can see the feedback certainly mirrors what our readers are telling us. (If you can't speak Dutch, Chrome can translate to English on the links above).
Reader Justin said ‘You cannot tell me these perfectly formatted 2 sentence reviews from a perfectly formatted name + surname with 1 review ever @ 5 stars are organic:'. It is hard to argue. Google reviews also seem to show a similar story unfortunately.


So as you can see above, if you look past the 82% of 5 star comments that all follow an almost identical structure on trustpilot, you can see that the 1 star reviews are less than flattering for this company. I have not reached out again to Nvidia about a follow up comment on this etailer, and they are unlikely to comment as it is not how they operate, but MSI have been quick to distance themselves from uwgamespecialist.nl saying that their customers should deal with authorised MSI etailers in their area (a list of which they provided HERE).
KitGuru is based in the United Kingdom so it is difficult for us to get into this on a much deeper level, however my own feelings are that people should definitely avoid buying their hardware from uwgamespecialist.nl , and I have passed over all these details to some of our colleagues in that part of Europe to perhaps look into this to a greater extent. I have tried calling uwgamespecialist.nl but have had no chance to talk directly with them. When Nvidia got involved behind the scenes with us, uwgamespecialist.nl CEO Jeroen Vukkink was quick to reply to us. Right now it seems that nothing has changed since earlier this year and uwgamespecialist.nl seem to be dealing with customers in the same off hand, disinterested manner that has clearly earned them a raft of 1 star negative reviews, which might be hard to find behind the array of suspiciously similar 5 star reviews on Trustpilot.
I would say that if you are in that region and are looking to buy new PC hardware that you look at other options before trusting your hard earned money to uwgamespecialist.nl – they clearly need to be under some kind of investigation. If you experienced the same issues, then report them to ACM in that region. Perhaps if enough people do that, action will be taken. We have already had over 10 different people in that region contact us with emails, screenshots and bank statements around this company. Do not let yourself get potentially scammed and play it safe by going to a brand with a much better reputation.
If you are currently having a problem not getting hardware you bought from uwgamespecialist.nl then do reach out and send me an email allan(at)kitguru.net subject line ‘uwgamespecialist.nl'.
KitGuru says: We advise all readers to exercise caution when dealing with uwgamespecialist.nl.
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uwgamespecialist.nl is STILL scamming customers first appeared on
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